Category:
Product Design (B2B Admin UX) — Travel Booking Platform
Client:
Muchosol
Duration:
2 weeks
Muchosol is a travel booking platform. This case study focuses on redesigning how seasonal restrictions are applied to apartment bookings. The goal was to simplify complex rules (minimum stay length, entry/exit day rules) while ensuring managers can apply restrictions globally (all apartments) or per apartment (selected units).
(APPROACAH)
The work began with reviewing business rules and user needs for seasonal restrictions and defining two key manager types: one responsible for applying restrictions to all apartments, and another applying restrictions only to selected apartments. Based on these needs, the user flows were mapped for both roles, steps were simplified to reduce errors, and the solution was translated into wireframes and an interactive prototype for stakeholder walkthroughs.
(VISION & INNOVATION)
A clearer, safer restrictions setup experience where managers instantly understand whether they are editing global rulesor apartment-specific rules, making seasonal logic easier to apply correctly and confidently.
(CHALLENGES)
Seasonal booking rules created significant complexity (e.g., summer rules with longer minimum stays and restricted entry/exit days vs simpler off-season rules). Managers also needed flexibility to apply rules globally or selectively, but the existing system made rule application unclear and error-prone.
(PROBLEMS)
Seasonal rules were difficult to apply reliably, especially when managers needed to switch between global restrictions and apartment-level exceptions. This increased the risk of incorrect setups and made the process slower and harder to manage.
(USER-CENTRIC DESIGN)
The UX was designed around two real manager workflows:
Applying restrictions to all apartments (global).
Applying restrictions to selected apartments (specific).
Clear separation between these paths reduced ambiguity and helped prevent mistakes during setup.
(USER NEEDS)
Managers needed a faster, clearer way to configure seasonal restrictions without misapplying rules, with an explicit distinction between rules that affect the full inventory and rules that affect only selected apartments.
